FREQUENTLY ASKED QUESTIONS


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frequently asked questionsWhat is a diagnostic?

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  • It is a look under the hood of a computer system to see the cause of the issues.  This process allows us to provide the best information to our clients to find the best repair.
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    Why is it important?

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  • Some machines have more than one issue.  By noting these we can quote a full repair so the machine will function as it should.
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    How much time does this take?

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  • In most cases our diagnostics take less than 24 hours.  We will keep you informed of the results and the best estimates of time remaining during the testing process.

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    How do you determine if it is worth it?

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  • We do a full diagnostic on the machine.  We consider your uses of the machine, its age, the condition and the programs installed on the system.  Sometimes a machine can be fixed but really isn’t worth the cost and effort.   In those cases we will help you transition into a new machine.
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    what computer updates should i installWhat is the best antivirus protection?

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  • It depends on your needs.  Go with Kaspersky Internet Security for high security and Kaspersky Antivirus for great basic coverage.
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    How do I prevent Viruses, spyware, trojans, worms and other malware?

    [dropcap type=”circle” color=”#ffffff” background=”#668108″]1[/dropcap]Run a good antivirus.  We recommend Kaspersky, hands down!

    [dropcap type=”circle” color=”#ffffff” background=”#668108″]2[/dropcap]Avoid being tricked by “false” pop-up messages claiming “your ___ software is out of date… click here to fix.” If you need a software update, go directly to the source and download it from them, yourself.

    [dropcap type=”circle” color=”#ffffff” background=”#668108″]3[/dropcap]Don’t install anything…..until you have considered the reason for the download and the source of the software.  (If it is a free download, you must ask yourself, how/why is it free.) Most of our clients with malware problems started with a simple “free” download.

    [dropcap type=”circle” color=”#ffffff” background=”#668108″]4[/dropcap]Run adblock plus.

    [dropcap type=”circle” color=”#ffffff” background=”#668108″]5[/dropcap]Until Microsoft fixes Internet Explorer’s multiple issues: we suggest using Chrome.

    How long does it take for my computer be repaired at Good Geeks?

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  • Most diagnostic are completed within one business day.
  • Virus removal and the post-removal “tune-up” typically takes 1-3 days.
  • Complete computer software re-builds take 2-3 days.
  • Software installs are usually completed the same day
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