FREQUENTLY ASKED QUESTIONS
The basics of our repair process.
What towns do you service?
The Good Geeks service area includes Hingham, Hull, Scituate, Cohasset, Marshfield, Norwell and Weymouth.
What is a computer diagnostic?
Our computer diagnostic includes a deep analysis of your computer’s hardware to see the cause of the issues. This process allows us to provide the best information to our clients to find the best repair. We visually and electronically test your hard drive(s), motherboard, power supply and memory (ram).
How long does it take to find out what's wrong with my computer?
In most cases our diagnostics take less than 24 hours. We will keep you informed of the results and the best estimates of time remaining during the testing process.
How much does it cost to diagnose my computer?
We charge $49 to diagnose your computer and that cost is built in to your total cost of repair. Example: If we find that your computer’s hard drive needs to be replaced and you decide to buy a new computer. We can put your data onto an external drive that you provide for $99. Your total cost will be $99 (not $99 + $49).
My computer is a few years old. Should I fix it?
We do a full diagnostic on the machine. We consider your uses of the machine, its age, the condition and the programs installed on the system. Sometimes a machine can be fixed but really isn’t worth the cost and effort. In those cases we will help you transition into a new machine.
How long does it take for my computer be repaired at Good Geeks?
Most diagnostic are completed within one business day. Computer clean-ups typically takes 1-2 business days and software installs are usually completed the same day.
Which Virus / Malware software do you recommend?
We have been recommending Kaspersky to our customers for over 15 years. It is the best protection on the market.